Your Bont shoes are covered by warranty for a period of 12 months (24 months for Europe) from date of purchase against defects in materials and workmanship. The warranty does not cover normal wear and tear of shoes. Items that are not covered under warranty include:
If you have a problem that you think is a manufacturing mistake, then we are more than happy to help you to solve the problem asap.
If you purchased your Bont product from a shop, please contact that shop with your receipt. They will contact us with your warranty claim if they can not fix your problem on the spot.
If you purchased your Bont product from Bont directly, please email us with the following information:
Please note that there is no refund or return for semi custom or full custom, because the boots will be made special for you.
There is a $10 restocking fee for any item shipped back to Bont. We do not cover return freight/duty costs.
Once information is submitted a representative will contact you within two working days.